HELP CENTRE
Frequently Asked Questions
Find answers to common questions about ordering, delivery, payments, returns and shopping with Ever Pick.
How can I place an order?
Select the product you would like to purchase, choose the available options and add it to your cart. Proceed to checkout, enter your delivery details and complete your order using the available payment method.
How can I track my order?
Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout. You can use the tracking link or number to check its progress.
Can I change my order after placing it?
Contact our support team as soon as possible if you need to change your delivery details, product or quantity. Changes may not be possible once the order has been processed or dispatched.
Can I cancel my order?
Orders can usually be cancelled before they are dispatched. Please contact us immediately with your order information so our team can check its current status.
How long does delivery take?
Delivery time depends on your location, product availability and courier service. Estimated delivery information will be shown during checkout or included in your order confirmation.
View Shipping PolicyHow much does shipping cost?
Shipping charges may vary depending on your delivery location, order value and available delivery service. The final shipping cost will be displayed before you complete checkout.
Which payment methods do you accept?
Available payment methods are shown at checkout. Depending on your location, these may include cash on delivery and other secure payment options.
Do you offer cash on delivery?
Cash on delivery will appear as a payment option during checkout when it is available for your order and delivery location.
Can I return or exchange a product?
Eligible products may be returned or exchanged according to our return policy. Products should remain unused, undamaged and in their original packaging unless they arrived faulty.
View Return PolicyWhat should I do if my order arrives damaged?
Contact our support team as soon as possible and include your order number along with clear photographs or a video of the damaged product and packaging. Our team will review the issue and guide you through the next steps.
How can I contact Ever Pick?
You can contact us through our contact page. Please include your order number when asking about an existing order so we can assist you more efficiently.
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